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We accept most major debit
and credit cards and now PayPal | |  Safe Shopping | We use Actinic Payments,
powered by Creditcall.
100% PCI DSS compliant.
Enjoy safe online shopping. | |
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About Us
kite-warehouse.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] kite-warehouse [dot] co [dot] uk.
Our Contact details:
kite-warehouse.co.uk
Brightley Mill
Okehampton
Devon
EX20 1RR
United Kingdom
Phone: 08445 888 161
Fax: 01837 53223
Email: info [at] kite-warehouse [dot] co [dot] uk
Company Reg No. 395108
VAT no: 229 1076 72 |
Making A Purchase
Please be aware our site is 100% secure and uses SSL encryption.
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to process the order.
We accept credit card payment.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Alternatively call us on 08445 888 161 we will be happy to take your order over the phone.
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Shipping And Handling
Postage costs are automatically calculated by our website, at the lowest possible price. However this may not be the quickest form of delivery. You can change the postage option when navigating through the checkout.
Please remember that UK mainland orders over £100 are shipped FREE OF CHARGE. (Orders from outside the UK mainland will be charged at the usual rates for that area).
PLEASE NOTE: 24hr delivery does not include weekends and Bank Holidays, 24hr deliveries will be made only on business days.
We reserve the right to reasonably increase shipping costs for non UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel.
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Delivery Schedule
We will despatch your order within two working days of it being placed, subject to stock levels. Delivery time will depend on delivery option chosen. Where we cannot dispatch your order straight away we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders delivered to the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. At kite-warehouse.co.uk we take security very seriously, with this in mind, we may contact you prior to despatch to ask additional security questions. |
Guarantee
We guarantee your satisfaction. If you are unhappy with any product for any reason and it is still in its original condition, we will replace, swap or issue a refund.
We offer a fourteen day "cool off" period, allowing you to return any product, for any reason (in its original condition) for a full refund.
This does not affect your statutory rights. |
Reaching Us
If you need to reach us, please email us on info [at] kite-warehouse [dot] co [dot] uk, alternatively, you can call on 08445 888 161 (International +44 08445 888 161) or fax us on 01837 53223 or write to us at Brightley Mill Okehampton Devon EX20 1RR United Kingdom |
Privacy Policy
kite-warehouse.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Returns Policy
We will accept any goods back for a 100% refund or exchange within 14 days of delivery. Goods must not be used and still be in their original packaging unless faulty. If you feel any goods are faulty please call Customer Services on 08445 888 161
All costs relating to returns are the responsibilty of the customer. |
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